We at Just Holidays Private Limited value your personal privacy. Our office is located in Kolkata, India. Your personal information remains private and is never sold. We do not rent your travel details to marketing firms. We also do not send spam emails or make unsolicited phone calls. This privacy document explains how we collect and protect your personal information when you use our website (justholidays.in). It also covers your visits to our physical office or your calls to our booking agents. In this document, personal information means any details that can identify you as an individual. This includes your name, billing address, phone number, email address, and other necessary information.

We check this policy from time to time. We reserve the right to modify these rules to match new laws or system updates. We publish all changes on this page. You can check this page to see the latest rules. We follow the privacy rules that are active at the time you share your data with us.

How we use your details when you browse our site

You do not have to share your name or phone number when you browse our website. You only share personal details when you make a booking. You also share details when you sign up for our email newsletters.

All phone calls made to our office or from our sales agents are being recorded. This recording helps us train our staff. It also helps us check quality and keep our operations in compliance with Indian laws. Storing and retaining these call recordings remains entirely at our discretion. We reserve the right to keep or delete any call records at any time based on our business requirements.

Details required when you make a travel booking

When you inquire about or purchase our travel services, we collect specific details required to verify and complete your reservation. This information includes your full name, email address, contact phone number, billing address, and payment information. If you make a booking on behalf of other travellers, you guarantee that you have obtained their explicit consent to share their personal details with us. You bear sole legal liability and responsibility if you disclose another individual's personal information without their authorization.

We use these details to confirm your flights and hotel rooms, visa applications, etc. We also use them to arrange your local transport bookings and send you updates about your booking status.

Details collected during travel inquiries and newsletter subscriptions

We collect your personal details when you submit a travel inquiry, request a custom tour package, or subscribe to our newsletter. When you submit an inquiry, we collect your name, email address, contact number, intended travel dates, and other necessary details. We require this information for several reasons, including checking and confirming the availability of third-party suppliers, such as hotels and airlines, for your selected travel dates, as well as processing your visa application.

When you submit an inquiry or sign up for our newsletter, we send an email response regarding your request. We also use these contact details to communicate itinerary updates and share relevant travel opportunities.

Information collected through website interactions and browser permissions

When you use our website (justholidays.in) to explore tour packages or submit inquiry forms, we do not access private financial documents or government identity numbers stored on your personal device.

Our website uses standard browser permissions and web technologies to support interactive tools.

You can receive travel updates and special holiday promotions after submitting an inquiry or subscribing to our newsletter. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our team at travel@justholidays.in.

How we run optional online traveller surveys

We want to hear your feedback to make our services better. We run voluntary online surveys from time to time. Taking part in these surveys is completely optional. 

We combine the survey answers from all participants. We use this combined data to improve our tour designs and website functions. Your individual survey answers are anonymous unless we state otherwise.

Personal details used for marketing promotions

We share promotional materials to keep our customers informed about our travel services. If you choose to receive marketing updates, we collect your contact details to deliver relevant offers and travel notifications. We use these details strictly to manage our promotional outreach and improve our travel recommendations.

Automatic tracking of web session data

We collect generic technical details when you visit our website. This includes your IP address, operating system, and your web browser software. We also track the specific pages you visit on our site. We call this details session data. This session data is anonymous. It is not connected to your personal name or email. 

We use session data to see which pages are popular. It also helps us check how long visitors stay on our site and diagnose server errors. We can use your IP address to see your approximate city location and your internet service provider.

Our usage of internet cookies

Cookies are small data files that your web browser stores on your computer. Cookies are safe. They can only be read by the server that placed them. They cannot run programs. They cannot send viruses or steal your private details. Our cookies do not collect your name or physical address. 

We use cookies to make our website faster. You can set your web browser to block cookies. If you block our cookies, some website functions may not work. You may also find it difficult to complete bookings on our website.

How we handle direct email inquiries

We add new travel services to our site from time to time. If you use these services, we use your details to complete your request. For example, if you email us a question, we use your email address and name to write a response. We may save your question to help us make our website easier to use.

Who receives your personal travel information

When you book a holiday, we must share your personal details with third-party suppliers. These suppliers are airlines and hotels. They also include transport operators. They require your details to complete your bookings. We do not sell or rent your name to any other companies. 

We use anonymous, combined travel data to analyse how our customers use our website. We may share these anonymous statistics with our marketing partners or suppliers. Sometimes, we hire other companies to do market research or run contests for us. We share your details with these companies only for the specific project. They must sign a contract to keep your details secret.

How to stop receiving marketing emails and texts

We send travel newsletters and holiday deals to our members. We hope you find these messages useful. If you do not want to receive these updates, you can click the unsubscribe link in our emails or you can send a request to travel@justholidays.in. 

We have the right to limit newsletter membership to users who agree to receive our emails. We tell you before we take any action on your account.

Technical safeguards protecting your personal details

Your personal information shared on our website is protected using secure technical standards. We use Secure Socket Layer encryption to safeguard your personal details during transmission. This encryption scrambles your contact information and inquiry details before they travel over the internet.

Other important privacy rules to keep in mind

Our website may contain links to external websites. We do not control these external sites. We are not responsible for how they collect or use your personal details. You should read their privacy rules when you visit them. You are responsible for keeping your account password secret. Please be careful when you are online.

We may disclose your personal details if the law or a court order forces us to do so. We may also share details to protect the legal rights of Just Holidays. This includes our directors and employees. If another company buys Just Holidays, we will transfer our customer database to the new owner.

Effective date and how to contact our office

This policy is active from January 1, 2026. If you have questions about our privacy rules, you can email us at travel@justholidays.in. You can also write to our registered office: Room No. 802, 8th Floor, Martin Burn Business Park, BP 3, Salt Lake Bypass, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091. We try to respond to all emails within five working days.

Licensing rules for your shared travel media

If you share your travel photos or holiday videos with us, you agree to these rules. This also applies to any text reviews you send us. You give Just Holidays a perpetual, global license to use this media. This license is free. We have the right to show and edit your photos for our marketing campaigns or social media pages. We also have the right to use them in offline advertisements. 

You guarantee that your feedback is real and that you own the rights to the media. You release us from any claims related to the use of your photos or videos. If your media violates another person's copyright, you must pay for any damages we face. If you want us to take down your photos or videos, you can email us at travel@justholidays.in.